December 1, 2021
The Value of Human Customer Service
The Value of Human Customer Service Luke Wyckoff, Social Media Energy Since the late 2010s,…
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November 17, 2021
Social Media and Other Healthcare Marketing Trends
Social Media and Other Healthcare Marketing Trends Lauren Choumas, Social Media Energy With the world…
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November 10, 2021
The Social Internet of Things: How IoT Will Affect Social Media
The Social Internet of Things: How IoT Will Affect Social Media Luke Wyckoff, Social Media…
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February 19, 2018
Likes Don’t Pay the Light Bill | White Paper Download
If counting "likes" is a big element of your corporate social media ROI analysis, you're…
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February 12, 2018
Don’t Delete That Post! | White Paper Download
Oh dear...did someone say something bad about your company online? About your customer service? Your…
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February 5, 2018
All About Me | White Paper Download
There are tons of best practices we follow related to social media marketing programs. But…
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August 18, 2017
Why Ratings Matter Part 3: Employee Recruitment & Social Media
So you know that online ratings and social media reviews is important for customer retention…
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August 18, 2017
Why Ratings Matter Part 2: Brand Enhancement and Powerful Service
So we’ve already learned that the numbers don’t lie when it comes to online ratings…
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August 18, 2017
Why Ratings Matter Part 1: Numbers Don’t Lie
5-Star ratings aren’t just for hotels and restaurants anymore. Companies in any industry are susceptible…
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March 27, 2017
The E-Customer Relationship | White Paper Download
All of your customers, whether you’re B2B or B2C, are talking about you every day,…
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